SHIPPING, DELIVERY, AND STOCK POLICY
1) Provided that the products are available in our stocks, all orders are shipped within 3 business days following bank approval. Subsequently, the courier company will deliver your order within 1-3 days, depending on the distance of the delivery address to the branch.
2) All products on our website are displayed as "in stock." However, due to the nature of gold products and our wide product range, some items may not be available in ready stock. In such cases, the product you ordered will be manufactured from scratch in our workshops and sent to you. In any case, provided it does not exceed the statutory period of 30 (thirty) days, delivery will be made to the address specified by the Buyer via courier companies determined by us based on country and city differences.
3) Our company is not responsible for customs duties/expenses in international shipments. Furthermore, our company is not responsible for any negative occurrences or delays that may arise in international shipments.
4) Your entire domestic order is under the responsibility and assurance of Cherry Jewellery until it is delivered to you by the courier company.
5) You will be notified via email regarding the products you have purchased. In the event that any of the selected products are out of stock, we will contact you as soon as possible to inform you about the stock status and estimated delivery time.
6) Since all our products are the result of handcrafted production, weight (grammage) differences may occur during manufacturing. In case of such differences, if the product is heavier, the fee for the extra weight is requested. Conversely, if the purchased product has a lower weight than stated, the difference fee will be refunded to your credit card or the bank account used for the transfer.
7) Delivery times for custom-made products vary according to the manufacturing time. You can learn the delivery information and times for such products by contacting our order line at 0532 505 51 29. Unless there is an exceptional situation, your special production orders are produced within a maximum of 30 business days and shipped to you upon completion.
8) In case of a disruption caused by us, you will be informed about your order based on your membership information. Therefore, we kindly ask you to fill in your membership information completely and carefully. No deliveries are made on Sundays and Public Holidays.
Stock & Supply Disclaimer: www.ozkonakkuyumculuk.com is an online shopping site that allows multiple users to shop simultaneously. Although rare, situations such as the consumer buying the same product at the same time, or the inability to produce or import products may occur. In such cases, if the product(s) you paid for are out of stock and cannot be supplied:
We will contact you to offer alternatives.
If you like a model among the alternatives, a similar product corresponding to the gram value of your purchase will be sent.
If there is a gram difference (+/-) between the new product and the original purchase, it will be calculated; either a refund will be made to you, or the fee arising from the gram difference will be requested.
If you do not approve any alternatives, there is a waiting period of minimum 5 (five) and maximum 30 (thirty)days. If the product cannot be delivered to the consumer within these dates, the payment made will be refunded to the credit card or bank account.
9) To cancel, return, or exchange products, please review the "CANCELLATION, RETURN, AND EXCHANGE PROCEDURE."
10) For insurance coverage purposes, please check whether the package is damaged while the courier is delivering it. If the cargo bag/package is damaged, please have a "Damage Report" (Tutanak) drawn up and do not accept the cargo.
11) All our shipments are sent as GIFT PACKAGES in special packaging and in a product-specific box.
12) For orders made via Wire Transfer or EFT, if the order amount is not sent to the Cherry Jewellery accounts listed in the payment options within the same day, your order will be deemed cancelled at the end of the day.
Contact Us: For all your inquiries regarding order, stock, and delivery processes (Stock Status of Products on the Website, information about your orders, same-day courier delivery within Istanbul, international order processes, special orders), you can contact us via the phone number or e-mail address specified below: WhatsApp Support Line:0532 505 51 29 E-Mail: musterihizmetleri@ozkonakkuyumcu.com
ADDITIONAL LEGAL TERMS
NON-PAYMENT OF PURCHASED PRODUCT PRICE If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD After the product is delivered, if it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the sold product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the Seller within 3 days, with the shipping costs borne by the Buyer.
FAILURE TO DELIVER PRODUCT ON TIME DUE TO UNFORESEEN REASONS If force majeure or unforeseen reasons that the Seller could not predict occur and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed.
If the Buyer cancels the order and has paid in cash, this fee will be paid to them in cash within 14 days from the date of cancellation.
If the Buyer has paid by credit card and cancels the order, the product price will be returned to the bank within 14 days from this cancellation. The reflection of the refund on the card may vary depending on the bank's processes and practices. This process is a general practice, and the Seller has no right to intervene. In case of delay in the reflection of your refund transactions to your credit or debit card, the Buyer needs to get information from the bank.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT The Buyer shall inspect the contractual goods/service before receiving delivery; they shall not accept crushed, broken, torn packaging, etc., damaged and defective goods/services from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The Buyer is obliged to protect the goods/services with care after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice and all other documents and accessories sent with the product must also be returned with the product.
EN − TL
