The buyer (customer) is responsible for all round-trip shipping costs that may occur for repair, maintenance, and exchange of all products after delivery, regardless of the time elapsed. Our company does not cover the shipping costs of any product sent to us, regardless of the time elapsed. Products sent to us with unpaid shipping fees will not be accepted and will be returned to you in the same manner. For products sent to us with unpaid shipping fees, the shipment back to you will only be provided after the shipping fees have been collected.
We kindly ask you to carefully review the following exchange conditions to ensure the product exchange process proceeds smoothly:
Product Submission: Products to be sent to us with an exchange request must be delivered complete and with their original packaging. In this context, all documents and materials such as:
must be submitted to us undamaged and complete, exactly as they were sent to you.
Exchange Eligibility: Exchange operations are approved following an inspection to be made after the product reaches us. Products must be unused, undamaged, and in a condition suitable for resale.
Non-Exchangeable Items: Product exchange cannot be made in the following cases:
What should I do for an exchange? If you wish to exchange a product you have purchased, we kindly ask you to contact us via our WhatsApp line at 0532 505 51 29 before sending the product to us.
After submitting the reason for your exchange request, your product's compliance with the exchange conditions must be evaluated and approved by our team. Once this process is completed, the necessary information will be provided to you, our valued customers.
We strictly note that products sent without completing the notification and approval process will not be accepted.
Repair, maintenance, and cleaning operations for the products you have purchased are carried out within the framework of the conditions specified below:
Post-Usage Damage and Deficiencies: Our company does not provide any refunds or payments in cases where any part of the product falls off, gets lost, is missing, breaks, gets damaged, or shatters during use. Such products can only be repaired by re-adding missing parts if deemed suitable. The cost of gold or precious parts to be added during the repair process is charged to the customer as an additional fee.
Warranty Card Requirement: It is mandatory to send the Warranty Card with all products to be sent to us for repair, maintenance, or cleaning. For products without a Warranty Card, related operations are carried out for a fee. Therefore, you are kindly requested to check whether a certificate and warranty document were sent with the product you purchased.
Certificate Request: If a warranty card or certificate was not sent with your product, you may request these documents from our company before the operations. The processing time for products sent without a certificate may be prolonged, and certain operations may be subject to additional fees.
Please contact us via our WhatsApp line at 0532 505 51 29 to get detailed information and guidance before sending your products for repair or maintenance.
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